Epidermis
Support · Last updated 2026-11-02
Write to us
Email support@flingua.app. Tell us your phone model and what you were doing when it happened, and we will answer you there.
Delete your photos or your account
In the app, open Settings: Delete my photos removes one photo or all of them, and Delete account erases your photos, results and profile at once. It cannot be undone.
There is no sign-in, so your account lives in the app on your phone, and uninstalling the app does not delete what is stored on our servers. Delete your account in the app first. If you can no longer open it, email us your invite code (it is on the app's invite screen) if you noted it, and we will delete that account.
Subscriptions and purchases
- Cancel or change a plan: on iPhone, Settings → your name → Subscriptions. On Android, Google Play → your profile → Payments & subscriptions → Subscriptions.
- New phone: sign in to the same store account and tap Restore purchases in the app's Settings. It brings back your subscription and the scans on that account. One-off analyses cannot be restored, and an account cannot move between iPhone and Android.
- Refunds are decided by Apple or Google under their own policies.
Questions? support@flingua.app